Hello folks…
Am researching long-term care insurance options and would like to hear about any experiences or feedback regarding the performance of different companies. Specifically, I’m interested in knowing which companies to avoid due to poor service, claim denials, or other issues that might affect long-term care coverage.
I had the worst experience with Genworth Financial. Claims processing was a nightmare, with long delays and unresponsive customer service. Communication was almost non-existent, and I constantly had to follow up to get any updates. It was incredibly frustrating and stressful, and I felt completely unsupported during the entire process.
Genworth was once a leading provider in the long-term care insurance industry but now sells policies only through employers or directly to consumers. The company faced a class action lawsuit over significant premium increases, which resulted in a $24.5 million settlement. Customers were initially assured that their premiums would remain stable, but Genworth raised rates by up to 150%, forcing many either to pay the higher amounts or let their policies lapse.