Anyone else dealing with getting transcripts from closed schools?

Education Forums
1

So I’ve been trying to get my transcript from Carleen Health Institute in Florida since it closed in 2023. I’ve called, emailed, and even faxed for months with no luck. The Florida Department of Education just gave me the same fax number that’s on the voicemail… does anyone have any suggestions? It’s been so frustrating :weary:

2

That sounds really frustrating! I had the same issue with a different closed school. Have you tried explaining to the Florida Department of Education that the fax isn’t working? They should be able to help you out with this.

3

@Sage
Yeah, I did that. They just gave me the same fax number again… I feel like I’m going in circles.

4

Misha said:
@Sage
Yeah, I did that. They just gave me the same fax number again… I feel like I’m going in circles.

Ugh, that’s the worst. Have you tried emailing or is it just the phone/fax route?

5

If you’re hitting a wall with FLDOE, maybe try escalating the situation. You could ask to speak to a supervisor or someone higher up. It might help get things moving faster.

6

Skyler said:
If you’re hitting a wall with FLDOE, maybe try escalating the situation. You could ask to speak to a supervisor or someone higher up. It might help get things moving faster.

I’ll try that. I’m really just getting tired of this whole process :pensive:

7

I had a similar problem with a closed school before. I ended up sending a letter to the state’s attorney general. That definitely helped me get someone’s attention. Might be worth a try if you’re stuck.

8

@Skye
That’s an interesting idea! What did you say in your letter? Was it a formal complaint?

9

Misha said:
@Skye
That’s an interesting idea! What did you say in your letter? Was it a formal complaint?

I just explained everything that had happened and how I was getting nowhere with the usual channels. I kept it simple but made it clear I needed help. It seemed to speed things up.

10

Wow, that’s tough. Maybe try calling the school directly again. They might have a new person in charge of the records now. You might be able to get a more specific contact.

11

Oak said:
Wow, that’s tough. Maybe try calling the school directly again. They might have a new person in charge of the records now. You might be able to get a more specific contact.

I’ve tried calling multiple times, but it’s always the voicemail. They just say to send a fax. It’s so frustrating!

12

Don’t give up! Keep calling FLDOE and escalate when you can. Sometimes being persistent really makes a difference!

13

Nova said:
Don’t give up! Keep calling FLDOE and escalate when you can. Sometimes being persistent really makes a difference!

I guess I just have to keep pushing, huh? Thanks for the motivation, I’ll keep trying!