I had my car towed to Firestone because it wouldn’t start. They ran a bunch of tests, charged me for those, and said I needed a new fuel system. The total came out to $1200.
A couple of weeks later, my car wouldn’t start again, just like before. I had another mechanic (not Firestone) look at it, and they said I was just out of gas. Turns out the gas gauge wasn’t working properly. I added some gas, and the car started without any problems.
What can I do about Firestone diagnosing this wrong and charging me for work that wasn’t needed?
Thanks for posting in this forum! If you’re asking about a car issue, make sure to include all the details, like the year, make, model, mileage, engine size, and if it’s automatic or manual. This helps others give you better answers.
This message is added automatically to help posts run smoothly.
It’s hard to say for sure without more info, but they might not have gotten it wrong. Maybe the fuel pump needed replacing, but now there’s a problem with the fuel gauge sender. Sometimes the fuel pump and sender come together, and the sender could be faulty or stuck. If that’s the case, they might cover it under warranty.
Lyric said: @Peyton
No, I was literally just out of gas. They added some gas to move the car, then ran more tests and replaced parts I didn’t even need.
Wait… so you took the car from Firestone, and then weeks later it stopped working again?
You should take the car back to Firestone. If they replaced the pump and sensor, it should still be under warranty. Sometimes the float arm on the sensor gets stuck, and it’s a pretty common problem.