Hello everyone! I’m curious if anyone has dealt with Lemon Laws or Hyundai’s Buy Back program and could share their insights and experiences with the process.
For some context:
I bought a 2023 Tuscon Hybrid at the end of December 2022 in Washington state. Around a month later, I encountered a malfunction where two indicator lights (MIL & HEV) started appearing in my car. It took another month to secure a service appointment in mid-February, during which I assumed the issue was resolved.
Fast forward eight months to the present, and I’ve taken my car in for service a total of four times, with it spending more than 30 days in the shop cumulatively to address the same issue. My most recent service appointment was at the end of August, and roughly three weeks ago, the problem resurfaced.
At this stage, I’m fed up with repeatedly bringing in my car for service only for Hyundai to seemingly guess at solutions. I’ve found their customer service department lacking, especially in compensating for the inconvenience of purchasing a defective car. I apologize if this sounds frustrated, but I’m truly worn out by the experience.
I recently spoke with another case manager who’s initiating an investigation to determine if my car qualifies for buy-back. When I inquired about Washington State Lemon Laws, which offer the choice of repurchase or replacement, I was told that Hyundai only offers a buy-back option. Does this mean pursuing the Lemon Law replacement would require navigating external channels rather than Hyundai’s customer service or case manager systems?
I’m still undecided between having my car replaced or repurchased. My concern with the repurchase option is that I’ve already invested time and money into dealing with this brand-new car, and opting for a repurchase would mean further financial loss and the inconvenience of going through the car-buying process again.
In summary: Hyundai Buy Back versus Lemon Law repurchase/replacement experience or any general advice would be greatly appreciated.
Thank you to everyone who takes the time to read or respond!
Earlier this year, I went through with the buyback option, and it was quite a process of hurry up and wait. However, I ultimately felt adequately compensated financially. Hyundai has approved it, and now it’s being handed off to Sedgwick, the insurance company, to finalize the repurchase.
My case manager emphasized that replacement wasn’t on the table. It seems your state laws might offer that provision, but pursuing it may involve more effort or legal assistance. Honestly, at that point, the last thing I wanted was another Hyundai!
It’s mainly for vehicles that are considered ‘lemons,’ meaning they have significant, unresolved issues.
Hyundai’s commitment to customer satisfaction is shown through this policy, where they may repurchase the vehicle from the owner if it meets certain criteria.
If you’re thinking of selling your Hyundai back to the company, your best bet is to hit up your local dealership to see what options you’ve got
I appreciate your insight. I’m glad you felt you were paid fairly. How long did Hyundai take to complete the buyback process with the insurance company from the beginning of the investigation?
Indeed, the longer this process drags out, the less likely I am to desire a new Hyundai.
This year, I finished the buyback option. Even though there was a lot of hurry up and wait, I thought I was paid reasonably in the end. After Hyundai gives its approval, Sedgwick, an insurance provider, will take over to carry out the repurchase.
It was made extremely obvious by my case manager that replacement was not an option. It appears that replacement is covered by your state’s legislation, although I imagine that would need more paperwork or legal involvement. To be honest, I didn’t want another new Hyundai at that moment.